REFUND & RETURN POLICY

1. Policy Overview

At HK Stores, customer satisfaction and premium apparel quality are our top priorities. Every piece of official merchandise is thoroughly inspected before packaging and shipping. If you encounter any issues with your order, we provide a hassle-free return, replacement, or refund process.

2. 7-Day Return & Replacement Window

You may request a replacement or return within 7 days of parcel delivery for the following eligible conditions:

* Note: To qualify for return, items must be unworn, unwashed, with original tags intact, and in original packaging.

3. How to Request a Return or Replacement

1. Send an email to [email protected] with subject line: [Return Request] Order #HK-ORD-XXXXX.
2. Include photos or a short video demonstrating the defect, damage, or sizing issue.
3. Our support team will review your request and issue a return approval within 24 to 48 hours.
4. A reverse pickup will be scheduled by our courier partner from your delivery address.

4. Refund Processing & Timeline

Once your returned package is received and inspected at our warehouse:

5. Order Cancellations

Orders can be cancelled at any time prior to shipment dispatch directly by contacting support. Once an order is dispatched and a courier tracking ID is generated, the order cannot be cancelled mid-transit and must follow the standard 7-day return procedure upon delivery.